Group workshops for professional communication in the UK

Michael Black Executive English offer group workshops on professional communication for your company or business.

A professional approach to work requires effective communication with both internal and external customers. Whatever your field and level of experience, Michael Black Executive English can provide practical workshops to help you improve your communication skills.

Michael Black Executive English also offer one-to-one coaching courses.

Michael Black Executive English workshop courses include:

Presentation skills:

• Purpose and planning
• Speaking and body language
• Dealing with nerves

Effective letter and email writing:

• Purpose and planning
• Layout and expressing ideas clearly
• Dealing with difficult customers

Effective report and proposal writing:

• Purpose and planning
• Structuring and expressing ideas clearly
• Layout, accuracy and style

Minute taking:

• Purpose and role
• Agendas
• Methods and styles of taking notes

CVs, covering letters and preparing for interviews:

• Preparation
• Writing effective CVs and covering letters
• Body language
• Dealing with difficult questions

Making meetings worthwhile:

• Planning and preparing
• Directing the discussion and achieving goals
• Different ways of reaching decisions

Telephone skills:

• Presenting a professional image
• Asking the right questions and effective listening
• Dealing with complaints and aggression

If you are looking for a course that hasn't been mentioned, Michael Black Executive English can tailor-make any course to your specification.